1.Before work starts
If you cancel in writing before we begin work, we refund your advance in full, minus any third-party costs already paid.
2.After work has started
You pay for the work completed up to the date you cancel, calculated from the proposal’s milestones. If your advance covers more than the work done, we refund the difference within 14 working days. If it covers less, we invoice the balance.
3.Monthly retainers
Retainers for social media, SEO or content can be cancelled with 30 days’ written notice. The current month is not refunded.
4.Video shoots and studio bookings
- Cancel or reschedule more than 48 hours before the shoot: no charge.
- Less than 48 hours: 50% of the day rate is charged, plus any crew or equipment costs already committed.
5.Non-refundable items
- Advertising spend already paid to Google, Meta or other platforms.
- Stock media, software licences, domains and hosting bought for your project.
- Deliverables you have approved.
6.If you are unhappy with the work
Tell us within 7 days of delivery. We will fix anything that doesn’t match the agreed brief within the included revision rounds, at no extra cost.
7.How to cancel
Email contact@tadbeersolutions.com with your project name. We confirm in writing within 2 working days.